Terms and Conditions mi88 – Complete Platform User Guide

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member") and mi88 ("Company", "we"). This Agreement governs your access to and use of the mi88.ng website, mobile app, and all related services we provide.

By registering an account, logging in, or using any part of the mi88 platform, you expressly acknowledge that you have read, understood, and agreed to be bound by all terms contained in this document, together with the Privacy Policy and Responsible Gaming Policy us.

If you do not agree with any part of these Terms and Conditions, you are required to discontinue use of the mi88 platform. Continued use following any amendment to the terms constitutes full acceptance of those changes.

2 Member Eligibility

To be eligible to register and use mi88's services, you must meet all of the following requirements:

• Be at least 18 years old on the registration date.
• Not residing in a jurisdiction where online gambling is wholly prohibited by local law.
• Not currently on any self-exclusion list or gambling prohibition list of any relevant regulatory body.
• Have full legal capacity to enter into a binding agreement.
• Not acting on behalf of or as an agent for any third party.

Mi88 reserves the right to request proof of age and identity from any member at any time. If a member is found not to meet the eligibility requirements, the account will be suspended immediately and all pending withdrawals will be forfeited.

3 Registration & Account Management

Each member is only permitted to hold one (1) account only on the mi88 platform. Multiple account registrations by the same individual — whether using a different name, email address, phone number, IP address, or device — are strictly prohibited and constitute a serious violation of these terms.

During registration, you are required to provide complete, accurate, and up-to-date information including your full name, date of birth, phone number, and active email address. This information will be used for identity verification (KYC), payment processing, and official communications from mi88.

• The account name must match the name on a valid official identification document.
• You are fully responsible for keeping your account password confidential.
• Please notify us immediately if you suspect any unauthorised access to your account.
• Mi88 will not be liable for any losses resulting from unauthorised account access due to the member's own negligence.

KYC verification may be required before your first withdrawal or when your account balance reaches a certain limit. Documents typically requested include a valid identity card or passport, as well as proof of current address.

4 Deposit & Payment Methods

Mi88 supports a wide range of popular deposit methods in Malaysia, including FPX, direct bank transfers to all major local banks (Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank, and more), as well as selected digital e-wallets. All deposits are processed instantly and credited to your account within minutes.

• Minimum deposit is RM 30 per transaction, unless otherwise stated in a specific promotion.
• Funds you deposit must be your own and obtained through lawful means.
• Mi88 does not accept third-party deposits. The sender's bank account name must match your mi88 account name.
• Should there be any discrepancy or doubt regarding the source of funds, mi88 reserves the right to suspend deposit processing until a satisfactory explanation is provided.

All financial transactions on the mi88 platform are conducted in Malaysian Ringgit (MYR). If you use a payment method in another currency, the prevailing exchange rate will apply and any rate difference is entirely the member's responsibility.

5 Fund Withdrawal

Members may submit a withdrawal request at any time, subject to the following conditions. Withdrawals will only be processed to a bank account registered in the same name as the mi88 account holder.

• The minimum withdrawal is RM 50 per transaction.
• Full KYC verification must be completed before your first withdrawal can be processed.
• Processing time is within 1 to 3 business days upon approval.
• Any bonus that has not met the rollover requirement cannot be withdrawn until that requirement is fulfilled.
• Mi88 reserves the right to request additional documents for AML compliance purposes before approving large withdrawals.

In situations where further verification is required, mi88 reserves the right to hold a withdrawal for up to 7 business days. Members will be notified via email or Live Chat regarding any delays and the documents required.

6 Bonuses, Promotions & Loyalty Programme

Mi88 offers a wide range of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, Free Spins, and a VIP loyalty programme. Each promotion has its own specific terms and conditions that should be read and understood before claiming.

The general terms applicable to all bonuses and promotions at mi88 are as follows:

• All bonuses are subject to a rollover requirement between 5x to 20x depending on the bonus type. Specific terms are stated on the relevant promotions page.
• Bonuses may only be used for wagering within the mi88 platform and cannot be transferred or directly converted to cash.
• Each member is only eligible to claim the welcome bonus once.
• Mi88 reserves the right to cancel any bonus if there is evidence of misuse, fraud, or any attempt to exploit the bonus system.
• Issued bonuses have a stated validity period. Expired bonuses will be automatically voided.
• Some bonuses may be restricted to specific games or categories only.

7 Wagering Rules & Platform Usage

All wagers placed on the mi88 platform are final once confirmed by the system. Members are fully responsible for ensuring the accuracy of their wagers before confirmation. mi88 will not entertain any request to cancel a confirmed wager on the grounds of member error.

• Wagers placed using funds derived from illegal activities will be voided without any payout.
• Mi88 uses an independently audited RNG (Random Number Generator) system to ensure the fairness of all game outcomes.
• In the event of a technical disruption or system failure during gameplay, mi88 reserves the right to void the affected round and return the wager to the member's account balance.
• Minimum and maximum betting limits apply to all game types and are subject to change without prior notice.

For sports betting, all wagers are subject to the rules of the relevant sport and league. The official results recognised by mi88 are sourced from providers acknowledged by mi88. Any dispute over results will be resolved based on the decision of the mi88 management team, which is final.

8 Member Conduct & Prohibited Activities

Mi88 members are expected to act honestly, ethically, and in a manner that does not harm other members' experience or compromise the integrity of the platform. The following activities are strictly prohibited and may result in immediate account termination:

• Registering or operating more than one account.
• Using automation software, bots, or scripts to play or place bets.
• Any form of collusion with other members to gain an unfair advantage.
• Exploiting technical bugs or system vulnerabilities for personal gain.
• Using the mi88 platform for money laundering or financing illegal activities.
• Depositing and withdrawing funds without genuine intent to play (bonus abuse).
• Threatening, insulting, or harassing mi88 staff or other members.

Mi88 reserves the right to investigate any account suspected of the above activities and take appropriate action, including temporary suspension, permanent termination, and reporting to relevant authorities where necessary.

9 Privacy & Personal Data Protection

Mi88 takes the personal data protection of all members seriously. All information collected from you is processed in accordance with Privacy Policy our comprehensive platform, which complies with adopted data protection standards.

Your personal data is collected for the purposes of account processing, identity verification, payment processing, service communications, and improving user experience. We will not sell or disclose your data to third parties for marketing purposes without your consent.

• All data is stored on secure servers with 256-bit SSL encryption.
• Access to members' personal data is restricted to authorised staff only.
• You have the right to request a copy of your personal data or apply for its deletion in certain circumstances.

10 Limitation of Liability & Disclaimer

The mi88 platform is provided "as is" without any implied or express warranties. mi88 does not guarantee that the platform will operate without interruption, be free from errors, or that bugs will be fixed within a specific timeframe.

Mi88 will not be liable for any direct, indirect, incidental, or consequential losses arising from:

• Technical disruptions or system failures beyond mi88's control.
• Unauthorised access to your account resulting from your own negligence.
• Betting or game outcomes that are not to your satisfaction.
• Delays in payment processing due to third-party issues such as banks or payment providers.

In all circumstances, mi88's maximum liability to any member is limited to the total amount deposited by that member in the 30 days prior to the claim being made.

11 Account Termination & Closure

You may close your mi88 account at any time by contacting our customer support team via Live Chat. Prior to closure, all eligible balances (excluding bonuses that have not met rollover requirements) will be returned to you via your registered payment method.

Mi88 reserves the right to close or suspend any member's account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Fraud, misrepresentation, or the provision of misleading information.
• Receipt of a valid complaint from a relevant authority or regulatory body.
• Member's own request for self-control or self-exclusion.

For self-exclusion options related to responsible gaming, please refer to the Responsible Gaming our page for more information on the self-control tools available.

12 Terms Amendment & Governing Law

Mi88 reserves the right to revise, update, or replace any part of these Terms and Conditions at any time without prior notice. However, we will endeavour to inform members of material changes through in-platform notices or emails to the registered address.

It is your responsibility to review these Terms and Conditions periodically. Continued use of the mi88 platform after any amendments constitutes your acceptance of the revised terms.

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms will be resolved through arbitration or a court of competent jurisdiction, at mi88's discretion.