Privacy Policy mi88 – Member Personal Data Protection

1 Introduction & Scope of Privacy Policy

Mi88 ("we", "Platform") is committed to protecting the privacy and personal data of every member who uses our services. This Privacy Policy is designed to ensure you fully understand how your information is collected, used, and protected when you interact with the mi88 platform.

This policy covers all mi88 service channels, including the main website at mi88.ng, mobile apps for Android and iOS, Live Chat customer support, and all official email communications from us. We encourage you to read this document alongside Terms and Conditions and Responsible Gaming Policy us for a full overview of how we operate.

If there are any material changes to this Privacy Policy, we will notify you via an in-platform notification or email to the address registered to your account. The effective date of the latest version is always displayed at the top of this document.

2 Types of Personal Data We Collect

Mi88 collects your personal data through several means — directly when you register or use our platform, automatically through standard tracking technologies, and in some cases, through legitimate third-party sources. The following is a detailed description of each data category:

Mi88 does not collect any sensitive data such as medical information, political views, or religious beliefs. Data belonging to individuals under 18 years of age is not knowingly collected — if we discover that an account has been registered by a minor, that account will be terminated immediately.

3 How We Use Your Data

Every piece of data we collect is used for a legitimate and specific purpose. mi88 does not use your data for purposes unrelated to the provision of platform services without obtaining your consent first.

• Account Management: To process registration, verify identity, and manage your member account.
• Transaction Processing: To facilitate deposits and withdrawals securely through supported payment methods.
• Platform Security: To detect and prevent fraud, multi-account usage, and other suspicious activities.
• Legal Compliance: To meet AML (Anti-Money Laundering) and KYC requirements set by regulatory bodies.
• Service Communications: To send important information related to your account, transactions, and policy updates.
• Marketing (with consent): To inform you about promotions, bonuses, and the latest offers if you have agreed to receive marketing communications.
• Platform Improvements: To analyse usage patterns in order to improve the overall user experience and platform performance.
• Responsible Gaming: To monitor wagering patterns in order to identify members who may need responsible gaming support.

4 Data Sharing & Disclosure

Mi88 takes an extremely cautious approach to data sharing. We does not sell, rent, or trade member personal data to any third party for commercial or marketing purposes. Your data will only be shared in the following limited circumstances:

• Payment Service Provider: Transaction details that need to be shared with banks, FPX providers, or e-wallet services to process your deposits and withdrawals.
• Identity Verification Provider: Minimum data required for the KYC process with a licensed third-party identity verification provider.
• Legal Compliance: Where required by law, court order, or directive from a regulatory body with lawful jurisdiction.
• Fraud Prevention: Limited information is shared with recognised security partners or industry bodies for the purpose of fraud prevention and anti-money laundering.
• Business Transfer: In the event of a merger, acquisition, or transfer of company assets, member data will be transferred with appropriate notice given to you.

Every third party that receives mi88 member data is bound by strict confidentiality agreements and must use that data solely for the designated purpose. They are not permitted to process your data for any other purpose without our and your authorisation.

5 Data Security Measures

Mi88 continuously invests in robust security infrastructure to ensure your personal data is always protected against unauthorised access, loss, or misuse. The following are the key security layers we employ:

• 256-bit SSL Encryption: All communications between your browser or app and mi88's servers are secured with high-grade encryption.
• Database Encryption: Sensitive data stored in our databases, including financial information and identity documents, is encrypted using industry-leading algorithms.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an added layer of security when logging in.
• 24/7 Monitoring: Our security team continuously monitors the system to detect any anomalies or security threats.
• Internal Access Controls: mi88 staff may only access member data as required by their role, with all access logged and audited.
• Regular Security Testing: Security audits and penetration testing are conducted regularly by independent security experts.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and not sharing your login credentials with anyone.

6 Use of Cookies & Tracking Technologies

Mi88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies as follows:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: To collect information on how members use the platform (e.g., most frequently visited pages) to help us improve our services.
• Functional Cookies: To allow the platform to remember your preferences such as language, display settings, and login information for a smoother experience.
• Analytics Cookies: Used to understand usage patterns on an aggregated and anonymised basis for the purpose of continuous platform improvement.

7 Your Rights as a Member

As a mi88 member, you have certain rights regarding your personal data. mi88 fully respects these rights and will process each request within a reasonable timeframe, not exceeding 30 working days.

To exercise any of the above rights, please contact the mi88 customer support team via 24/7 Live Chat. We may need to verify your identity before processing your request to ensure the security of your data.

8 Data Retention Period

Mi88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or for as long as required by applicable laws and regulations. The following are general guidelines for our retention periods:

• Active Account Data: Retained for as long as your account remains active on the mi88 platform.
• Financial Transaction Data: Retained for a minimum of 7 years after the transaction occurs, in line with AML compliance and tax legislation requirements.
• KYC Documents: Retained for a minimum of 5 years after account termination or last transaction.
• Communication Records: Customer support logs and email records are retained for 2 years for reference and dispute resolution purposes.
• Technical Log Data: Technical data such as access logs is retained for 90 days for security and debugging purposes.

Once the retention period has ended, your data will be securely deleted or anonymised. Anonymised data may be retained for analytics purposes and cannot be linked back to any specific individual.

9 Changes to Privacy Policy

Mi88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. Each new version will include a clear effective date at the top of the document.

For changes deemed material — that is, changes that significantly affect how we use your data — we will proactively notify you via in-platform notifications or email to your registered address at least 14 days before the changes take effect.

Your continued use of the mi88 platform after the effective date of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the changes made, you have the right to close your account by contacting our support team.

10 How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how mi88 handles your personal data, our team is ready to assist you through the available support channels.

• 24/7 Live Chat: The fastest way to get immediate assistance — accessible directly from the mi88 platform.
• Official Email: Send your written enquiry to [email protected] and we will respond within 1–2 business days.
• FAQ Page: Visit FAQ page us for answers to commonly asked questions about privacy and account security.

For formal requests relating to your personal data rights (such as access, correction, or deletion requests), please clearly state the type of request and include the required identity verification information when contacting us. This ensures we process your request accurately and securely.